Amazon Web Services Support

Provides a mix of tools and technology, people, and programs designed to
proactively help you optimize performance, lower costs, and innovate faster.

Amazon Web Services Support

Provides a mix of tools and technology, people, and programs designed to proactively help you optimize performance, lower costs, and innovate faster.

Subscribe Amazon Web Services Support Plan

Whether you are new to Amazon Web Services, or continuing to increase your adoption of services as you develop applications and build business solutions, we want to provide the right resources to support your success. Based on your current or planned use-cases, Amazon Web Services Support provides a unique combination of tools and expertise to help you do amazing things with Amazon Web Services.

Support Plans
Developer Support
Business Support
Enterprise On-Ramp Support
Enterprise Support

Case Console
Business hours access to Cloud Support Associates via case
7X24 access to Cloud Support Engineers via case, chat & phone; Fast response within 1 hour.
7X24 access to Sr. Cloud Support Engineers via case, chat & phone; Fast response within 30 minutes.
7X24 access to Sr.Cloud Support Engineers via case, chat & phone. Fast response within 15 minutes.

Technology Guidance
For customers who are using Amazon Web Services for non-production workloads or applications, providing general guidance on how services can be used various use-cases, workloads or applications.
Guidance, configuration, and troubleshooting of Amazon Web Services interoperability with many common operating systems, platforms, and application stack components.
A pool of technical point of contact who provides advocacy and guidance.
Designated Technical Account Manager (TAM) to coordinate access to proactive / preventative programs and Amazon Web Services subject matter experts

Amazon Web Services Support API
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Provide Amazon Web Services Support API.
Provide Amazon Web Services Support API.
Provide Amazon Web Services Support API.

Provide third party software support.
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Provide third party software support.
Provide third party software support.
Provide third party software support.

Trusted Advisor checks and guidance to resources provision following best practices.
Access to the 2 core Trusted Advisor checks, and guidance to resources provision following best practices.
Access to the full set of Trusted Advisor checks and guidance to resources provision following best practices.
Access to the full set of Trusted Advisor checks and guidance to resources provision following best practices.
Access to the full set of Trusted Advisor checks and guidance to resources provision following best practices.

Billing Inquiries
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Designated senior customer service expert for account and billing inquiries.
Designated senior customer service expert for account and billing inquiries.

Environmental Status Report
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Consultative review of your application architecture, and guidance on how Amazon Web Services aligns with your applications and solutions.
Consultative review of your application architecture, and guidance on how Amazon Web Services aligns with your applications and solutions.

Consultative review of your application architecture, and guidance on how Amazon Web Services aligns with your applications and solutions.
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One time for free per year to have architecture and scaling guidance.(IEM)
Infrastructure Event Management (IEM)

Management Business Reviews
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Helps you tier, execute, and evaluate your infrastructure performance.

Pricing
Start at :
¥299
3% of monthly Amazon Web Services charges.
Start at :
¥599
Based on Amazon Web Services charges pricing tiers.
Start at :
¥33,000
10% of monthly Amazon Web Services charges.
Start at :
¥100,000
Based on Amazon Web Services charges pricing tiers.

Subscribe Amazon Web Services Support Plan

Whether you are new to Amazon Web Services, or continuing to increase your adoption of services as you develop applications and build business solutions, we want to provide the right resources to support your success.

Whether you are new to Amazon Web Services, or continuing to increase your adoption of services as you develop applications and build business solutions, we want to provide the right resources to support your success.

  • Developer Support
    •  Business hours access to Cloud Support Associates via case
    •  For customers who are using Amazon Web Services for non-production workloads or applications, providing general guidance on how services can be used  various use-cases, workloads or applications.
    •  Access to the 2 core Trusted Advisor checks, and guidance to resources provision following best practices.
    3% of monthly Amazon Web Services charges.
  • Business Support
    • 7X24 access to Cloud Support Engineers via case, chat & phone; Fast response within 1 hour.
    • Guidance, configuration, and troubleshooting of Amazon Web Services interoperability with many common operating systems, platforms, and application stack components.
    • Provide Amazon Web Services Support API, use of programmatic access to Amazon Web Services Support Center features.
    • Provide third party software support.
    •  Access to the full set of Trusted Advisor checks and guidance to resources provision following best practices.
    Based on Amazon Web Services charges pricing tiers.
  • Enterprise On-Ramp Support
    • 7X24 access to Sr.Cloud Support Engineers via case, chat & phone; Fast response within 30 minutes.  
    • A pool of technical point of contact who provides advocacy and guidance.
    • Senior customer service expert for account and billing inquiries.
    • Access to the full set of Trusted Advisor checks and guidance to resources provision following best practices.
    • Consultative review of your cloud operations, recommendations to optimize the health of your Amazon Web Services environment.
    • Provide Amazon Web Services Support API, use of programmatic access to Amazon Web Services Support Center features.
    • Provide third party software support.
    • One time for free per year to have architecture and scaling guidance.
    10% of monthly Amazon Web Services charges.
  • Enterprise Support
    • 7X24 access to Sr.Cloud Support Engineers via case, chat & phone. Fast response within 15 minutes.
    • Designated Technical Account Manager (TAM) to coordinate access to proactive / preventative programs and Amazon Web Services subject matter experts
    •  Designated senior customer service expert for account and billing inquiries.
    • Access to the full set of Trusted Advisor checks and guidance to resources provision following best practices.
    • Architecture and scaling guidance, and real-time operational support during the preparation and execution of planned events, product launches, and migrations.
    •  Consultative review of your application architecture, and guidance on how Amazon Web Services aligns with your applications and solutions.
    • Provide Amazon Web Services Support API, use of programmatic access to Amazon Web Services Support Center features.
    • Provide third party software support.
    • Infrastructure Event Management (IEM)
    • Management Business Reviewshelps you tier, execute, and evaluate your infrastructure performance.
    Based on Amazon Web Services charges pricing tiers.

Benefits

Move faster with Amazon Web Services

Use Amazon Web Services experts to quickly build up knowledge and expertise. We help you stay agile with architectural guidance as you build applications and solutions. Our cloud support engineers and subject matter experts are here with answers and guidance. They are looking around the corner to identify new ways Amazon Web Services can help your business.

Focus on what matters

Focus on your business. Let us focus on your infrastructure. With Amazon Web Services Support, you can put your energy where it belongs - with your customers and your business. We will take care of the infrastructure for you and help you to keep it running efficiently, securely, and in a manner your business demands.

Highly-trained engineers and subject-matter experts

At Amazon Web Services, we hire smart Cloud Support Engineers that are well versed in DevOps technologies, automation, infrastructure orchestration, configuration management and continuous integration, and who are not constrained by how “things are usually done”. We also have a vast network of subject-matter experts ranging from Solutions Architects to product managers that can come off the bench to help you as needed.

Automate management of your environment

Proactively monitor your environment and automate remediation. Amazon Web Services Support provides tools such as Amazon Web Services Personal Health Dashboard and Amazon Web Services Trusted Advisor to help you keep your environment running optimally. These tools proactively alert you about ways to improve security, optimize performance, and reduce costs.

Manage and mitigate risks

Stay secure. Avoid downtime. Your cloud infrastructure must have airtight security and be ready for whatever your business may demand of it. Amazon Web Services Support can help you maintain the strictest security standards and proactively alert you to issues that require attention. We can also help you plan to ensure you can meet the demands of your customers with architectural and operational guidance to optimize performance. 

Engineers empowered to help you achieve your goals

At Amazon Web Services, Cloud Support Engineers do not simply follow a run-book. Rather the engineers stay with Support cases from the start all the way through to resolution. This model avoids the need for escalation paths typically employed by support organizations and eliminates the need for customers to interface with multiple support engineers, which can slow down time-to-resolution and allow you to move faster in your cloud journey.

Benefits

Move faster with Amazon Web Services
Automate management of your environment
Focus on what matters
Manage and mitigate risks
Highly-trained engineers and subject-matter experts
Engineers empowered to help you achieve your goals
Intelligent Support Chatbot
Get general guidance of cloud services and billing-related answers with Support chatbot
Intelligent Support Chatbot
Get general guidance of cloud services and billing-related answers with Support chatbot
Intelligent Support Chatbot
Get general guidance of cloud services and billing-related answers with Support chatbot
Call the hotline to subscribe to China support program:
1010 0766
Amazon Web Services China (Beijing) Region operated by Sinnet
1010 0966
Amazon Web Services China (Ningxia) Region operated by NWCD
Call the hotline to subscribe to China support program:
1010 0766
Amazon Web Services China (Beijing) Region operated by Sinnet
1010 0966
Amazon Web Services China (Ningxia) Region operated by NWCD
Call the hotline to subscribe to China support program:
1010 0766
Amazon Web Services China (Beijing) Region operated by Sinnet
1010 0966
Amazon Web Services China (Ningxia) Region operated by NWCD
Intelligent Support Chatbot
Get general guidance of cloud services and billing-related answers with Support chatbot
Call the hotline to subscribe to China support
program:
1010 0966
Amazon Web Services China (Ningxia) Region operated by NWCD
1010 0966
Amazon Web Services China (Beijing) Region operated by Sinnet

Customer Testimonial

To learn more about how Amazon Web Services Support helps customers achieve their objectives with Amazon Web Services, see the full library of customer testimonials.

Customer Testimonial

To learn more about how Amazon Web Services Support helps customers achieve their objectives with Amazon Web Services, see the full library of customer testimonials

Amazon Web Services Support Scope of services

Cover development and production issues for Amazon Web Services products and services, along with other key stack components
Cover development and production issues for Amazon Web Services products and services, along with other key stack components:
  • "How to" questions about Amazon Web Services services and features
  • Best practices to help you successfully integrate, deploy, and manage applications in the cloud
  • Troubleshooting API and Amazon SDK issues
  • Troubleshooting operational or systemic problems with Amazon Web Services resources
  • Issues with our Management Console or other Amazon Web Services tools
  • Problems detected by EC2 health checks
  • A number of third-party applications such as OS, web servers, email, VPN, databases, and storage configuration
Amazon Web Services Support does not include
Amazon Web Services Support does not include:
  • Code development
  • Debugging custom software
  • Performing system administration tasks
  • Database query tuning
  • Cross-Account Support (for more information, see Support FAQs)

Amazon Web Services Support
Scope of services

  • Cover development and production issues for Amazon Web Services products and services, along with other key stack components:
    • "How to" questions about Amazon Web Services services and features
    • Best practices to help you successfully integrate, deploy, and manage applications in the cloud
    •  Troubleshooting API and Amazon SDK issues
    • Troubleshooting operational or systemic problems with Amazon Web Services resources
    • Issues with our Management Console or other Amazon Web Services tools
    •  Problems detected by EC2 health checks
    • A number of third-party applications such as OS, web servers, email, VPN, databases, and storage configuration
  • Amazon Web Services Support does not include:
    • Code development
    • Debugging custom software
    • Performing system administration tasks
    • Database query tuning
    • Cross-Account Support (for more information, see Support FAQs)
Documentation
Find user guides, developer guides, API references, tutorials, and more.
FAQs
Amazon Web Services Support FAQs
Amazon Trusted Advisor
Trusted Advisor inspects your Amazon Web Services environment and finds opportunities to save money, improve system performance and reliability, or help close security gaps.
Personal Health Dashboard
View events that might affect your Amazon Web Services infrastructure
Close Online Live Chat

Chat With Cloud Computing Experts To Answer Your Questions

Online Live Chat

Chat With Cloud Computing Experts To Answer Your Questions

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Contact Us by Hotline

1010 0766  Amazon Web Services China (Beijing) Region Operated By Sinnet
1010 0966  Amazon Web Services China (Ningxia) Region Operated By NWCD

Contact Us by Hotline

1010 0766  Amazon Web Services China (Beijing) Region Operated By Sinnet
1010 0966  Amazon Web Services China (Ningxia) Region Operated By NWCD

Close Contact Sales

Contact  Amazon Web Services experts to learn more about  Amazon Web Services

Contact Sales

Contact  Amazon Web Services experts to learn more about  Amazon Web Services

Close Intelligent Support Chatbot

Get general guidance of cloud services and billing-related answers with Support chatbot

Intelligent Support Chatbot

Get general guidance of cloud services and billing-related answers with Support chatbot