All AWS Support levels include an unlimited number of support cases, with no need for long-term contracts. Also, with respect to the Business and Enterprise-level tiers, as your AWS charges grow, you earn volume discounts on your AWS Support costs.

  Basic Developer Business Enterprise
Pricing* Included

Greater of ¥299

- or -

3% of monthly AWS charges

Greater of ¥599

- or -

  • 10% of monthly AWS charges for the first ¥0 to ¥60,000
  • 7% of monthly AWS charges above ¥60,000 to ¥500,000
  • 5% of monthly AWS charges above ¥500,000 to ¥1,500,000
  • 3% of monthly AWS charges above ¥1,500,000

Greater of ¥100,000

- or -

  • 10% of monthly AWS charges for the first ¥0 to ¥1,000,000
  • 7% of monthly AWS charges above ¥1,000,000 to ¥3,000,000
  • 5% of monthly AWS charges above ¥3,000,000 to ¥6,000,000
  • 3% of monthly AWS charges above ¥6,000,000

*If you only have usage in AWS China (Beijing) Region operated by Sinnet, the minimum fee or the fee based on tiered calculation of Enterprise, and Business and Developer-level Support (if applicable) will be billed into AWS China (Beijing) Region;
If you only have usage in AWS China (Ningxia) Region operated by NWCD, the minimum fee or the fee based on tiered calculation of Enterprise, and Business and Developer-level Support (if applicable) will be billed into AWS China (Ningxia) Region;
If you have usage in both AWS China (Beijing) Region and AWS China (Ningxia) Region, the minimum fee or the fee based on tiered calculation of Enterprise, Business and Developer-level Support (if applicable) will be calculated and billed into AWS China (Beijing) Region and AWS China (Ningxia) Region respectively. Specifically:

(1) Minimum Fee

For Business Support and Developer Support, the calculation of minimum fee will be split equally into each region;

For Enterprise Support, the calculation of minimum fee will be split proportionally into each region in accordance with the following formula (calculated to the nearest one hundredth):

Minimum Fee paid in each region = (monthly AWS charges in each region/ total monthly AWS charges) * ¥100,000

(2) Fee based on Tiered Calculation

Fee based on tiered calculation (if applicable) will be calculated into each region based on the monthly AWS charges of the same region in the same monthly billing cycle.

The region split charge model of all the accounts that subscribe to the same level of AWS Support plan in an AWS Organization need to be consistent. For example, if there is/are one/multiple account(s) in an AWS Organization subscribing to the Developer Support and has/have usage in both AWS China (Beijing) Region and AWS China (Ningxia) Region, all the accounts subscribing to the Developer Support in the AWS Organization would be charged the minimum fee or the fee based on tiered calculation (if applicable) of Developer Support into AWS China (Beijing) Region and AWS China (Ningxia) Region, respectively, with the account(s) not generating monthly AWS charges to be charged with 50% of the minimum fee, while the account(s) having monthly AWS charges to be charged with 50% of the minimum fee, or the fee based on tiered calculation, whichever is higher.

For more details, please contact your account manager or log a case in Support Center.
 

Purchasing Support for Reserved Resources

When you prepay for compute needs with Amazon Elastic Compute Cloud (Amazon EC2) Reserved Instances, Amazon Relational Database Service (Amazon RDS) Reserved Instances, Amazon Redshift Reserved Instances, Amazon DynamoDB Reserved Capacity or Amazon ElastiCache Reserved Cache Nodes and are enrolled in a paid AWS Developer / Business / Enterprise Support plan, the upfront charges for each reserved resource are included in the calculation of your AWS Support fees in the month you purchase the reserved resources. In addition, any recurring charges for these reserved resources are included in the calculation of your AWS Support fees for the month in which these charges are incurred.

If you have existing reserved resources when you sign up for a paid AWS Developer / Business / Enterprise Support plan, the upfront charges for the reserved resources, prorated over the term of the reservation, are included in the fee calculation for the first month of AWS Support. For example, if you purchase either a one-year Amazon EC2 All or Partial Upfront reserved instance on January 1 and sign up for the Business Support plan on October 1 of the same year, 25% of the upfront fee you paid in January is included in the calculation of the Business Support fees for October.

Learn more about VAT Fapiao

Visit the fapiao page