Developer Support Plan

The Developer Support plan offers resources for customers testing or doing early development on Amazon Web Services , as well as any customers who:

  • Want access to guidance and technical support
  • Are exploring how to quickly put Amazon Web Services to work
  • Use Amazon Web Services for non-production workloads or applications

Plan Detail and Resources

Technical Support

Business hours* access to Cloud Support Associates via email

Customer Contacts

One primary contact may open an unlimited number of cases

Case Severity & Response Times**

System Impaired: < 12 business hours
General Guidance: < 24 business hours

Trusted Advisor - Core Checks

Access to the 2 core Trusted Advisor checks, and guidance to resources provision following best practices to increase performance and improve security.

Architecture Support - Developer

General guidance on how services can be used for various use-cases, workloads or applications.


Start at ¥299 or 3% of monthly Amazon Web Services charges. See pricing detail.

For customers running production workloads on Amazon Web Services , we recommend alternative support options.

*Business hours are generally defined as 9:00 AM to 6:00 PM in China time, excluding holidays and weekends.

**Based on the severity of your inquiry, we will make every reasonable effort to respond to you within these timeframes.

Start to Build for Free with Amazon Web Services

Start to Build for Free with Amazon Web Services


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1010 0766
Beijing Region
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1010 0966
Ningxia Region
Operated By NWCD