The Developer Support plan offers resources for customers testing or doing early development on Amazon Web Services , as well as any customers who:
- Want access to guidance and technical support
- Are exploring how to quickly put Amazon Web Services to work
- Use Amazon Web Services for non-production workloads or applications
Plan Detail and Resources
Business hours* access to Cloud Support Associates via email
One primary contact may open an unlimited number of cases
Case Severity & Response Times**
System Impaired: < 12 business hours
General Guidance: < 24 business hours
Trusted Advisor - Core Checks
Access to the 2 core Trusted Advisor checks, and guidance to resources provision following best practices to increase performance and improve security.
Architecture Support - Developer
General guidance on how services can be used for various use-cases, workloads or applications.
Greater of ¥299 or 3% of monthly Amazon Web Services charges. See pricing detail.
For customers running production workloads on Amazon Web Services , we recommend alternative support options.
*Business hours are generally defined as 9:00 AM to 6:00 PM in China time, excluding holidays and weekends.
**Based on the severity of your inquiry, we will make every reasonable effort to respond to you within these timeframes.