The Developer Support plan offers resources for customers testing or doing early development on AWS, as well as any customers who:

  • Want access to guidance and technical support
  • Are exploring how to quickly put AWS to work
  • Use AWS for non-production workloads or applications

Plan Detail and Resources

Technical Support

Business hours* access to Cloud Support Associates via email

Customer Contacts

One primary contact may open an unlimited number of cases

Case Severity & Response Times**

System Impaired: < 12 business hours
General Guidance: < 24 business hours

Trusted Advisor - Core Checks

Access to the 2 core Trusted Advisor checks and guidance to provision your resources following best practices to increase performance and improve security.

Architecture Support - Developer

General guidance on how services can be used for various use-cases, workloads or applications.

Pricing: ¥299 per month***

For customers running production workloads on AWS, we recommend alternative support options.

*Business hours are generally defined as 9:00 AM to 6:00 PM in China time, excluding holidays and weekends.

**Based on the severity of your inquiry, we will make every reasonable effort to respond to you within these timeframes.

***Please note that if you are a customer of both AWS China (Beijing) Region operated by Sinnet and AWS China (Ningxia) Region operated by NWCD, the minimum fee or fixed fee of the Support expense on the corresponding account will be split equally into Beijing region and Ningxia region, while the tiered spending, if applicable, will be billed into each region based on the AWS service usage of the same region. For more details, please contact your account manager or log a case with Support.