Beginner Guidance

Quickly learn how we can help you
How to open a support case in your Amazon Web Services China account?
How to pay bills with Amazon Web Service China account?

Whether you are new to Amazon Cloud Technology, are in the application development stage, or are already running your core business on the Amazon Cloud Technology platform, Amazon Cloud Technology Support can help you solve the technical problems encountered in using Amazon Cloud Technology. I suggest you spend three minutes watching the following video to quickly understand how we can help you!

This video takes the increase of EC2 vCPU limit as an example to introduce you how to create a case in Amazon Cloud Technology China account.

This video introduces you how to pay bills with accounts in China and the specific steps. If you have more questions about this, please open a case in the "Support Center" to contact us : https://console.amazonaws.cn/support

Billing & Payment

How to check billing information of your Amazon Web Services China account?
How to add and activate tags on EC2 instance?
How to control RI discount sharing in Organizations?
This video shows you how to view the basic billing information of your Amazon Cloud Technology China account. For example, overdue bills, bills that have been paid, monthly bills in each area, bill payment status, and how to download PDF bills, etc.
This video takes the increase of EC2 vCPU limit as an example to introduce you how to create a case in Amazon Cloud Technology China account.

This video introduces you how to control the sharing of reserved instance discounts between accounts in China, the method of setting and the precautions. If you have more questions about this, please open a case in the "Support Center" to contact us : https://console.amazonaws.cn/support

Reserved Instances

How to purchase EC2 reserved instances in EC2 console?
How to set reminder of RI expiration?
How reserved instances are applied - EC2 reserved instance (I)
This video shows you how to purchase reserved instances on the EC2 console of your Amazon Cloud Technology China account. You can learn what parameters you need to choose when purchasing a reserved instance, the meaning of each parameter, how to set the effective time of a reserved instance, and complete the purchase of a reserved instance, etc.

This video introduces you to how to set up a reserved instance expiration reminder for a China account through Cost Explorer. If you have more questions about this, please open a case in the "Support Center" to contact us : https://console.amazonaws.cn/support

This video introduces you to how to purchase EC2 Queued Reserved Instances and how to renew EC2 Reserved Instances for accounts in China. If you have more questions about EC2 Queued Reserved Instances and renewal of EC2 Reserved Instances, please open a case in the "Support Center" to contact us : https://console.amazonaws.cn/support

Cost Explorer

What is "Other" and "NoInstanceType" in Cost Explorer of China Regions?
What is "No region" and "Global" in Cost Explorer?
This video shows you how to use Cost Explorer to check the EC2 fee of your Amazon Cloud Technology China account. For example, EC2 instance reservation and on-demand fees, fees other than instances (EBS, EIP, NAT gateway, etc.), etc.

This video introduces you to the meaning of "other" and "no instance type" when you use Cost Explorer in China to filter costs, and how to further filter and view the specific cost information contained in "other" and "no instance type". If you have other questions about Cost Explorer, please open a case in the "Support Center" to contact us : https://console.amazonaws.cn/support

This video introduces you to the cost of using "No region" and "Global" in Cost Explorer in China, and how to further filter and view these costs. If you have more questions about Cost Explorer, please open a case in the "Support Center" to contact us : https://console.amazonaws.cn/support

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