Beginner Guidance

Quickly learn how we can help you
How to open a support case in your Amazon Web Services China account?
How to pay bills with Amazon Web Service China account?

Whether you are new to Amazon Cloud Technology, are in the application development stage, or are already running your core business on the Amazon Cloud Technology platform, Amazon Cloud Technology Support can help you solve the technical problems encountered in using Amazon Cloud Technology. I suggest you spend three minutes watching the following video to quickly understand how we can help you!

This video takes the increase of EC2 vCPU limit as an example to introduce you how to create a case in Amazon Cloud Technology China account.

This video introduces you how to pay bills with accounts in China and the specific steps. If you have more questions about this, please open a case in the "Support Center" to contact us: https://console.amazonaws.cn/support

How to complete Tax Setting?
How to receive PDF invoices and add alternate Billing Contact?
Do I need to purchase reserved instances?

You can watch this video to learn how to fill in tax information and quickly complete the tax settings of your current account.

This video introduces you to the PDF bill receiving settings and alternate billing contacts when using an account in China. If you have more questions about this, please open a case in the "Support Center" to contact us: https://console.amazonaws.cn/support

This video introduces you to the cost advantages of Reserved Instances compared with On-Demand Instances, how to determine whether you need to purchase Reserved Instances, and under what circumstances you need to purchase Reserved Instances carefully. If you have more questions about reserved instances, please open a case in the "Support Center" to contact us: https://console.amazonaws.cn/support

How to create a cost budget?

This video shows you how to filter out the billing resources in your account through Cost Explorer and instructs you to close related resources to stop unnecessary charges in your account. If you have any questions about the service you are billing for, please open a case in the "Support Center" to contact us: https://console.amazonaws.cn/support