Posted On: Feb 14, 2022
We are announcing the general availability of Enterprise On-Ramp Support Plan, a new Support tier between existing Business and Enterprise Support, to help customers that are starting their cloud journey and need expert guidance to grow and optimize on cloud in Amazon Web Services China (Beijing) Region, operated by Sinnet and Amazon Web Services China (Ningxia) Region, operated by NWCD. With Enterprise On-Ramp, customers can solve cloud-related challenges with access to Amazon Web Services Support experts whether by phone or live chat, share their screen and get support to improve issue resolution.
Enterprise On-Ramp includes 24/7 access to Sr. Support engineers with 30 minutes case response time for high severity issues. Customers also get access to consultative architectural guidance, operations reviews, cost optimization recommendations, and event management Support delivered by a pool of experts. Enterprise On-Ramp provides access to Support APIs, Support automated workflows, and full access to Amazon Trusted Advisor best practice checks along with concierge support to help customers understand their bill and cost allocations. Enterprise On-Ramp Support Plan is priced at the greater of ¥33,000 or 10% of monthly Amazon Web Services usage.
In addition, we are also announcing the pricing adjustment of Amazon Web Services Enterprise Support in Amazon Web Services China (Beijing) Region, operated by Sinnet and Amazon Web Services China (Ningxia) Region, operated by NWCD. Enterprise Customers will enjoy lower discounts due to the reduce of pricing tiers starting today.
To learn more about pricing, visit the Amazon Web Services Support pricing page.