Amazon Data Firehose Service Level Agreement for Amazon Web Services (Beijing Region)

Last Updated: February 18, 2024

This Amazon Data Firehose Service Level Agreement for Amazon Web Services (Beijing Region) (“SLA”) is a policy governing the use of the Amazon Data Firehose under the terms of the Sinnet Customer Agreement for Amazon Web Services (Beijing Region) (available at https://www.amazonaws.cn/en/agreement/beijing and as updated from time to time, collectively with other agreements with us governing your use of our Services, the “Agreement”) between Beijing Sinnet Technology Co., Ltd. (“Sinnet”, “us” or “we”) and you. This SLA applies separately to each account using Amazon Data Firehose. In the event of a conflict between the terms of this SLA and the terms of the Agreement, the terms and conditions of this SLA apply, but only to the extent of such conflict. Capitalized terms used here in but not defined herein shall have the meanings set forth in the Agreement.

Service Commitment

We will use commercially reasonable efforts to make Amazon Data Firehose available with a Monthly Uptime Percentage of at least 99.9% during any monthly billing cycle (the “Service Commitment”). In the event Amazon Data Firehose does not meet the Service Commitment, you will be eligible to receive a Service Credit as described below. The Service Commitment and Service Credits provided to you under this SLA will be provided to you only in connection with your use of Amazon Data Firehose from Amazon Web Services China (Beijing) region. This SLA does not authorize you to receive any Service Commitment or Service Credits from any other Amazon Web Services regions.

Service Credits

Service Credits are calculated in accordance with the schedule below as a percentage of the total charges paid by you for Amazon Data Firehose in the affected region for the billing cycle in which the Monthly Uptime Percentage fell within the ranges set forth in the table below.

Monthly Uptime Percentage

Service Credit Percentage

Less than 99.9% but equal to or greater than 99.0%

10%

Less than 99.0% but equal to or greater than 95.0%

25%

Less than 95.0%

100%


We will apply any Service Credits only against future payments otherwise due from you for Amazon Data Firehose. At our discretion, we may issue the Service Credit to the bank card you used to pay for the billing cycle in which Amazon Data Firehose did not meet the Service Commitment. Service Credits will not entitle you to any refund or other payment from us. A Service Credit will be applicable and issued only if the credit amount for the applicable monthly billing cycle is greater than one Renminbi (¥1 Renminbi). Service Credits may not be transferred or applied to any other account. Unless otherwise provided in the Agreement, your sole and exclusive remedy for any unavailability, non-performance, or other failure by us to provide Amazon Data Firehose is the receipt of a Service Credit (if eligible) in accordance with the terms of this SLA.

Credit Request and Payment Procedures

To receive a Service Credit, you must submit a claim by opening a case in the Amazon Web Services Support Center. To be eligible, the credit request must be received by us by the end of the second billing cycle after which the incident occurred and must include:

(i) the words “SLA Credit Request” in the subject line;

(ii) the billing cycle with respect to which you are claiming Service Credits together with the dates and times of each incident that you claim Amazon Data Firehose was not Available; and

(iii) your Request logs that document the claimed incident(s) when Amazon Data Firehose did not meet the Service Commitment (any confidential or sensitive information in these logs should be removed or replaced with asterisks).

If the Monthly Uptime Percentage applicable to the month of such request is confirmed by us and is less than the applicable Service Commitment, then we will issue the Service Credit to you within one billing cycle following the month in which your request is confirmed by us. Your failure to provide the request and other information as required above will disqualify you from receiving a Service Credit.

Amazon Data Firehose SLA Exclusions

The Service Commitment does not apply to any unavailability, suspension or termination of Amazon Data Firehose, or any other Amazon Data Firehose performance issues: (i) caused by factors outside of our reasonable control, including any force majeure event or Internet access or related problems beyond the demarcation point of Amazon Data Firehose; (ii) that result from any actions or inactions from you; (iii) that result from your equipment, software or other technology; or (iv) arising from our suspension or termination of your right to use Amazon Data Firehose in accordance with the Agreement (collectively, the “Amazon Data Firehose SLA Exclusions”). If availability is impacted by factors other than those used in our calculation of Monthly Uptime Percentage, then we may issue a Service Credit considering such factors at our discretion.

Definitions

  • “Availability” or “Available” means the percentage of Requests processed by Amazon Data Firehose account during each 5-minute interval that do not fail with Errors. If you did not make any Requests in a given 5-minute interval, that interval is assumed to be 100% Available.
  • An “Error” is any Request that returns a 500 or 503 error code, as described in Amazon Data Firehose Common Errors page on the Amazon Web Services China Site, and is not caused by rate limiting or throttling.
  • “Monthly Uptime Percentage” is calculated as follows:
    • the average of the Availability of Amazon Data Firehose for all 5-minute intervals in a monthly billing cycle.
  • A “Request” is a customer-initiated action of a type specifically listed as being supported by Amazon Data Firehose API Reference Documentation on the Amazon Web Services China Site.
  • A “Service Credit” is a Renminbi credit, calculated as set forth above, that we may credit back to an eligible account.